We understand things don’t always go to plan, especially when travelling, so we provide a full 48-hour Flexible Date Change on all public tours to help reschedule when you need to, for any reason at all, with no fee:

The best way to contact us to make a date change is by emailing us on this link, so we can return confirmation of the change to you.

Public Tours: 48-hour Flexible Date Change Policy

• A change of tour date is permitted for any reason up to 48 hours before the start time of the booked tour, with no fee charged.

• A change of tour date is permitted more than once.

• You must use the tour booked within 2 years of the original booking payment date, or it will result in forfeiture of money paid.

• The difference of any fare increase applicable to the new tour date will need to be paid to book the alternative date.  Refunds will not be given for fare decreases. If you haven’t decided on a new tour date your booking will be ‘held’ at no fee.

• Once the tour date has been changed, our Cancellation Policy still applies to the original booked tour date.

• A change of tour date less than 48 hours prior to tour departure time is not permitted & will be subject to our regular Cancellation Policy.

Optional helicopter rides are not covered by this 48-hour policy as they require more than 72 hours notice with the provider to cancel for a refund or change the date.

Public Tours: Covid Sickness Policy

In the circumstance of Covid-19 sickness by a passenger, please refrain from boarding the tour, with evidence our above mentioned 48-hour Change or Cancellation Policy timeframes are reduced to 24-hours prior. We are happy to provide a letter to your travel insurance company to support a claim to them.